What it does
Known to our German customers as Alarmierung und Steuerung.
One board, four statuses
Medication, checks, forms and evaluations by status, per house. Managers describe it as the first screen they open and the last one they close.
Escalation you configure
A missed check nudges the carer at ten minutes, the shift lead at twenty, the Pflegedienstleitung at forty and the Geschäftsführung at an hour, with different rules for nights, weekends and each country.
Alerts that reach a person
Push first, SMS if unacknowledged, phone call for tiers you mark clinical. Delivery is logged, so you can demonstrate what was sent and when.
The Monday morning digest
A weekly email to nominated managers: overdue evaluations, medication compliance, incidents by type, agency spend, certificates expiring within 30 days.
Group dashboard
Every house side by side on measures you choose, so a pattern in one location is visible from head office rather than at the next quality review.
Quiet by design
Alert volume is reviewed with you at 30 and 90 days. If staff are dismissing notifications without reading them, the configuration is wrong and we change it.
The detail
| Delivery | Push to the staff app, SMS, email, and phone call to a nominated on-call number. |
|---|---|
| Latency | Median 3.6 seconds from trigger to device. |
| Escalation tiers | Up to four, configurable per house, per shift and per alert type. |
| Digest | Weekly by default; daily available for services under regulatory conditions. |
| Group reporting | Unlimited houses, with benchmarking within your own portfolio only. |
| Forwarding | Alerts can be pushed to Teams, Slack or a webhook if you want them there. Most services decide against it once their data protection officer reads the proposal. |
Questions about Viewde Pulse
In Germany, Austria and the Netherlands these conversations usually go through your implementation partner. Elsewhere, write to info@viewde.com or read the full question list.
Will staff be buried in notifications?
Can head office see individual residents?
Does Pulse work on its own?
The rest of the platform
One resident record, one staff directory, one permission model across every product.
Viewde Meds
A medication record that checks the blister, the resident and the time before it will accept a signature.
About Viewde MedsViewde Care
Care planning that follows the Strukturmodell rather than fighting it, in whichever language the carer speaks.
About Viewde CareViewde Shifts
A roster that respects the ArbZG, your collective agreement and your works council — and still gets built in an afternoon.
About Viewde ShiftsSee Viewde Pulse with your own documentation
Thirty minutes, screen-shared, using your forms and a resident scenario from your service, in German or English.