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We build it. Someone local puts it in.
In Germany, Austria and the Netherlands you will buy from a local company rather than from us. They do the migration, the training and the day-to-day support, in your language. Ireland and the UK we handle ourselves, because those customers are close enough to Cork that it makes sense.
How this happened
Not by design. In 2019 a systems house in Cologne saw the product at a trade fair, asked whether they could sell it, and then did the first three German projects better than we would have. We copied the arrangement in Austria and the Netherlands because it kept working.
The plainer version: we cannot tell an Einrichtungsleitung in Bielefeld what her Heimaufsicht is going to ask for. Someone who was in that building last month can.
They run the project, we run the platform
Discovery, migration, training and the first phone call are theirs. Engineering, hosting and the country regulatory work are ours.
You see both prices
Our platform price is published. What your partner charges for their own work sits on their paper, separately. Bundled together, there is no way to tell whether you are paying for good implementation or just for software.
We stay out of their markets
German enquiries get passed on, the large ones included. It costs us a couple of deals a year and it is the only reason the arrangement holds together.
How the relationship is split
| Sales and contract | The partner, in Germany, Austria and the Netherlands. Us, in Ireland and the UK. |
|---|---|
| Discovery and migration | The partner, using our method and tooling. |
| Works council process | The partner leads it. Jan-Peter comes to the meetings from our side. |
| Training | The partner, in your language, on every shift including nights. |
| The phone, day to day | The partner, in local hours. |
| Anything they cannot fix | Us, from Cork, 06:00–22:00 CET, and at any hour if it is clinical. |
| Country regulatory content | Us, with their clinical people telling us what is wrong with it. |
| Hosting and security | Us. Partners never hold your data outside the platform. |
Who they are
Four companies, three of them German-speaking. Tell us where you are and we will introduce you to the right one.
The first partner we ever had and still the biggest. They found us at a trade fair in 2019 and have put 54 German services live since. They also wrote the payroll interface that now ships with Shifts.
They work mainly with larger providers and know their way around a works council process better than we do. 28 services between Bavaria and Austria.
Everything Dutch: the sales, the training and the phone. The Wzd workflow in Care was designed with them, mostly through a series of arguments we lost.
Not an implementation partner. They pack blisters for 61 of our German services and were the first pharmacy to connect to us, which is why our interface works the way it does.
Becoming a partner
We are looking for one more partner in eastern Germany, and a first one in Belgium or Switzerland.
What works is a systems house or consultancy already selling something to care providers, with someone on staff who understands the regulatory side of their own market. What has not worked, twice now, is a general IT reseller looking for a new line. Write to info@viewde.com.
What margin do partners work on?
Do you take business direct in a partner market?
How are partner consultants trained?
Who holds the customer contract?
What if a partner relationship ends?
Not sure who covers you?
Tell us where you are and we will put you in touch with the right partner, usually the same day.