What the MD actually asks for on the second morning
Notes from sitting in on fourteen quality reviews with German customers, and the eleven document requests that came up in nearly all of them.
Read the articleCare operations software for European providers
Medication, documentation and rosters — recorded once, in the language the carer speaks.
Viewde replaces the medication folder, the handover book and the roster on the office wall. Care staff record at the point of care in one of five languages; the record itself stays in the language your regulator reads. Built for the Strukturmodell, the MD quality review, HIQA and the CQC alike.
238 care services use Viewde, and about two thirds of them are in Germany. If you are in Germany, Austria or the Netherlands you will buy through one of our implementation partners, and they are the people you will deal with day to day. In Ireland and the UK you deal with us.
Haus Sonnenhang, BielefeldDienstag, 1. September · Frühdienst · 96 Bewohner
Medikation 96%
Einträge 146
Überfällig 1
Im Dienst 11
07:30Morgendliche Medikationsrunde38 von 38 · A. WeberSigniert
08:15Frühstück und FlüssigkeitsaufnahmeSpeisesaal · am Tablet erfasstSigniert
10:00Pflegerische KontrollenZimmer 101–118 · zwei MitarbeitendeSigniert
12:00Mittagsrunde24 von 38 · Blister gescanntLäuft
JETZT 12:34
11:00Flüssigkeitsbilanz — Zi. 126An die Pflegedienstleitung eskaliertÜberfällig 94 Min
14:00Lagerung — Zi. 104, 109, 122Zweistündlich laut MaßnahmenplanOffen
15:30Übergabe an den SpätdienstSieben Bewohner zur Besprechung markiertOffen
Automatisch gespeichert · Offline-Einträge werden synchronisiertLetzter Prüfexport: 31.08., 23:59
238Care services running Viewde
5Countries, about two thirds of it Germany
9,800Care staff using the app each month
99.96%Platform availability over 12 months
Where Viewde runs
An American company, run from Cork, mostly selling in Germany. The other four markets came later and are smaller, which we would rather say plainly than dress up.
Germany154 services · three partners
Netherlands38 services · one partner
Austria21 services · one partner
Ireland17 services · we handle these ourselves
United Kingdom8 services · we handle these ourselves
Five products, one record
Start with medication or documentation and add the rest at a review. Everything shares the same resident record, staff directory and permission model.
Viewde Meds
Medication documentation and administration
A medication record that checks the blister, the resident and the time before it will accept a signature.
- Barcode scanning against blister packs from 18 partner pharmacies
- BtM register for controlled drugs under the German BtMVV, with dual signature
- PRN and Bedarfsmedikation with reason, dose and a scheduled effect check
- Missed-dose escalation to the shift lead after a threshold you set
- Body maps for patches, creams and injection sites
Typical rollout3 weeks
Documentation errors−68% year one
Offline capableYes
Viewde Care
Care records and assessment
Care planning that follows the Strukturmodell rather than fighting it, in whichever language the carer speaks.
- SIS-based care planning with Maßnahmenplan and evaluation dates
- Risk matrices for falls, skin, nutrition and continence
- interRAI and MUST assessments where the country requires them
- Wound documentation with photographs, measurement and healing trend
- Incident and safeguarding forms routed by country and by role
Standard forms130
Custom formsUnlimited
Languages6
Viewde Shifts
Rostering and time recording
A roster that respects the ArbZG, your collective agreement and your works council — and still gets built in an afternoon.
- Qualification and Fachkraftquote checks before a shift can be published
- Working time rules for DE, AT, CH, NL, IE and BE applied automatically
- Time recording compliant with the EU working time ruling and §16 ArbZG
- Open shifts offered to eligible staff by phone notification
- Export to payroll and accounting systems used by our partners
Roster build time−55%
Agency spend−16% average
Works council packsIncluded
Viewde Table
Meal ordering and nutrition
Residents choose meals in advance, the kitchen cooks to real numbers, and dietary requirements are checked against the care record.
- Picture menus for residents living with dementia
- Allergen and IDDSI texture checked from the care record automatically
- Kitchen list by table, room and texture level, printed or on screen
- Intake recorded once and posted to the care record and fluid balance
- Cost per cover and waste reporting against budget
Food waste−22% average
Menu cycles6-week, seasonal
Allergen groups14
Viewde Pulse
Alerts, escalation and oversight
The management view of what has not happened yet, across one house or forty, in one screen.
- Live status board: signed, in progress, to do, overdue
- Escalation rules by house, by shift, by role and by country
- Push, SMS and phone escalation for clinical urgency
- Weekly quality digest for Einrichtungs- and Pflegedienstleitung
- Group dashboard with benchmarking across your own houses
Alert deliveryUnder 5 seconds
Escalation tiersUp to 4
Group viewUnlimited houses
Most care software is written for one country and translated afterwards
You can usually tell within a minute of a demo. The menus are in German and the care plan underneath is still English, with the Maßnahmenplan bolted on as an extra form. We took the slower route and built the documentation model separately for each country, which is also why we are only in five of them.
The carer's language and the record's language can differ
Someone can work in Romanian while the record itself stays in German. The original text is kept alongside the translation, so a senior can check it when an entry matters.
We turn up to works council meetings
Rostering and time recording need the agreement of the Betriebsrat. Sending a data sheet does not get you there, so someone from our side attends, usually twice.
The data sits in Frankfurt
We are owned by a US company, which is the first thing German procurement asks about. Our Irish company holds and processes everything European, and the whole position is written out on the security page.
Someone local runs the project
The person training your night shift lives in your region and has dealt with your Heimaufsicht before. We could not do that from Cork.
Platform and support, last 30 days
Published monthly1–31 August 2026
99.94%Availability in AugustOne incident, 41 minutes, 12 AugustBelow target
3.6sMedian alert deliveryPush notification to deviceOn target
22mMedian first reply to a support emailGerman, English and DutchTarget 60m
11dMedian time to build a requested form160 forms built for customers last yearOn track
96%Partner-led projects delivered on schedule22 of 24 go-lives in the last 12 monthsOn target
Incident write-ups published within five working daysUpdated 1 September 2026
Anything marked clinical outside business hours pages the on-call engineer, whatever the time. Everything else waits until 06:00 CET.
From paper to live in five weeks
Run by your implementation partner in Germany, Austria and the Netherlands, and by our Cork team in Ireland and the UK. The stages are the same either way.
Discovery
A day on site watching a medication round and a handover, and mapping your existing documentation.
Week 1 · on siteCo-determination
Works council pack, DPIA extract and meetings attended, in parallel with everything else. Started first because it takes longest.
Week 1 onwardsMigration
Residents, care plans, medication and staff records imported by the partner and checked by a second person.
Weeks 2–3Training
Sessions on every shift pattern including nights, in the languages your team actually speaks.
Week 4 · on siteGo-live and review
Two days beside your team, then written reviews at 30, 90 and 180 days.
Week 5 onwards−68%Medication documentation errors across 31 German services at twelve months
29% → 19%Share of care time recorded as documentation, same cohort
22 of 24Partner-led go-lives delivered on the agreed date in the last year
What providers tell us
Everyone quoted here takes reference calls, in German or Dutch as appropriate. We will introduce you before you commit to anything.
“The MD quality review asked for eleven months of Betreuungsdokumentation on the second morning. We produced it before lunch. On paper that request used to cost us a week of a manager's life.”
Katrin OstermannEinrichtungsleitung, Haus Sonnenhang, Bielefeld · 96 places
“Our works council reviewed the time recording for three months before approving it. Viewde came to two of those meetings and answered questions directly instead of sending us a data sheet. That decided the tender.”
Dirk VahlenkampGeschäftsführer, Wohnstift-Verbund Weser, Bremen · 7 houses
“We run five languages on the floor. Being able to give each carer the interface in their own language, while the record itself stays in Dutch, removed most of our documentation errors in a quarter.”
Marloes de RuiterZorgmanager, Stichting Havenzicht, Rotterdam · 140 clients
Recent writing
From our clinical, partner and support teams, usually because the same question came up twice in a week.
Thirty-four works council meetings, and what we learned
Time recording software is co-determined under §87 BetrVG. Most vendors treat that as the customer's problem. Here is what actually happens in the room.
Read the articleYour documentation is in German. Your night shift is not.
Five languages on one floor is normal now across Germany and the Netherlands. Most care software still assumes one.
Read the articleBook a demo in German, Dutch or English
Thirty minutes, screen-shared, using your own documentation. We will bring the partner who would run your project.